Privacy policy

1. Information We Collect

1.1 Personal Information

• Contact Details: Name, email address, phone number, shipping address, and billing address (provided during checkout or account registration).
• Payment Information: Credit/debit card details, bank account information, or other payment method data (processed securely through third-party payment gateways; we do not store full payment details).
• Account Information: Username, password (encrypted), and preferences (if you create an account on our website).
• Communication Data: Emails, messages, or calls exchanged with our support team (including inquiries, feedback, or complaint details).

1.2 Non-Personal Information

• Usage Data: Information about how you interact with our website (e.g., pages visited, time spent, browsing history, device type, operating system, IP address, and browser details).
• Aggregated Data: Anonymous data compiled from multiple users (e.g., popular products, regional shipping trends) that cannot be linked to any individual.

2. How We Use Your Information

• Process and Fulfill Orders: Verify your identity, process payments, ship products, and send order confirmations, dispatch updates, and delivery notifications.
• Provide Customer Support: Respond to your inquiries, resolve issues, and assist with returns, refunds, or exchanges.
• Improve Our Services: Analyze usage data to enhance website functionality, optimize product offerings, and personalize your shopping experience (e.g., recommending products based on browsing history).
• Communicate with You: Send promotional emails, newsletters, or updates about new products, discounts, or company news (you can opt out at any time).
• Ensure Security: Detect and prevent fraud, unauthorized access, or other misuse of our website and services.
• Comply with Legal Obligations: Fulfill tax, accounting, or regulatory requirements under French and EU law.

3. How We Store and Protect Your Information

• Data Storage: Your personal information is stored on secure servers located within the EU (compliant with GDPR data residency requirements). We retain data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., 7 years for financial records).
• Security Measures: We implement industry-standard security protocols to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption (SSL/TLS), secure payment processing, firewalls, and regular security audits.
• Third-Party Service Providers: We may share your data with trusted third parties (e.g., payment processors like Stripe/PayPal, shipping carriers like La Poste, and email marketing tools) who assist in delivering our services. These providers are bound by confidentiality agreements and only use your data to perform their assigned tasks.

4. Data Disclosure

• To comply with a legal obligation (e.g., court order, tax audit, or regulatory request).
• To protect our rights, property, or safety, or the rights of others (e.g., investigating fraud or addressing safety concerns).
• In the event of a merger, acquisition, or sale of all or part of our business (your data will be transferred to the new owner under the same privacy protections).

5. Your Data Protection Rights (GDPR)

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure ("Right to Be Forgotten"): Request deletion of your data (where we have no legal obligation to retain it).
• Right to Restriction of Processing: Request that we limit how we use your data (e.g., if you dispute its accuracy).
• Right to Data Portability: Receive your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: Object to processing of your data for marketing or legitimate interests (we will cease processing unless we have compelling grounds to continue).
• Right to Withdraw Consent: Withdraw any consent you previously gave (e.g., for marketing emails) at any time.

6. Cookies and Tracking Technologies

• Necessary Cookies: Required for website functionality (e.g., processing orders, securing your session) – cannot be disabled.
• Analytics Cookies: Track usage data to improve our website (e.g., Google Analytics) – can be disabled.
• Marketing Cookies: Used to deliver personalized ads (e.g., social media platforms) – can be disabled.

7. Children’s Privacy

8. Changes to This Privacy Policy

9. Contact Us

• Address: 36 CHRU, Rue Emile Laine, Lille, Hauts-de-France 23245, France
• Phone: +33 6 59 46 57 89
• Email: support@newrestaurantsalert.com